Terms & Conditions

Last Updated: 9 October 2026

Welcome to Rent to Ride. These Terms & Conditions govern your access to our website, vehicle bookings, and use of vehicles rented through Rent to Ride. By accessing our website, making a booking, completing a payment, or taking possession of a rental vehicle, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and the applicable booking terms.

1. Eligibility

To rent a vehicle from Rent to Ride, the customer (“Renter”, “you”, or “your”) must:

Meet the minimum age and eligibility requirements applicable to the selected vehicle.
Hold a valid driving licence appropriate for the vehicle being rented.
Provide valid government-issued identification and any other documents required for verification.
Provide accurate, complete, and genuine information.
Comply with all applicable Indian laws and motor vehicle regulations.

Rent to Ride reserves the right to refuse a booking or vehicle handover if the eligibility or verification requirements are not satisfied.

2. Online Booking

Customers may select an available vehicle, rental period, and pickup and return details through the Rent to Ride website or other authorised booking channels.

A booking will be considered confirmed only after Rent to Ride accepts the booking and the required payment has been successfully received.

Vehicle availability is subject to confirmation and may change due to maintenance, safety requirements, operational needs, or circumstances beyond our reasonable control.

3. Rental Charges

Our standard rental rate is ₹3,000 per day unless a different rate is displayed and confirmed for the selected vehicle or booking.

The applicable rental charges, taxes, fees, and other costs will be displayed or communicated before the booking is confirmed.

Customers are responsible for reviewing the applicable charges and booking conditions before making payment.

4. Security Deposit

A security deposit of 25% of the applicable rental amount will normally be required unless a different amount is specified for the selected vehicle or booking.

The security deposit is refundable, subject to the applicable booking terms, vehicle inspection, and settlement of any outstanding amounts.

Where applicable, deductions may be made for:

Vehicle damage attributable to the customer.
Missing keys, documents, or accessories.
Excess kilometres travelled.
Fuel shortages.
Traffic fines, penalties, or e-challans.
Toll and parking charges.
Late-return charges.
Excessive cleaning.
Any other amounts properly payable under the booking agreement.

Any deductions will be based on the applicable rental terms and supporting details where appropriate.

5. Kilometre Limit

Each rental day includes 250 kilometres unless a different limit is specifically stated in the booking.

Additional kilometres will be charged at the excess-kilometre rate displayed or communicated before booking confirmation.

The vehicle’s odometer reading may be recorded at pickup and return to determine the total distance travelled.

6. Authorised Drivers

Only the customer and any additional driver expressly authorised by Rent to Ride may drive the rented vehicle.

Every authorised driver must hold a valid driving licence appropriate for the vehicle.

The customer is responsible for ensuring that no unauthorised or unqualified person drives the vehicle.

7. Permitted Use of the Vehicle

The rented vehicle must be used responsibly and in accordance with applicable laws, traffic regulations, and the agreed rental conditions.

Customers must not use the vehicle for unlawful activities, unauthorised commercial purposes, racing, or any activity that may endanger people or property.

Customers must not sublet, transfer, or hand over the vehicle to another person without prior authorisation from Rent to Ride.

8. Vehicle Handover and Condition

The vehicle’s condition, existing scratches or dents, fuel level, odometer reading, and accessories may be documented at pickup and return through photographs, videos, or inspection records.

Customers should inspect the vehicle before accepting it and immediately report any damage or issue that has not already been recorded.

By accepting the vehicle, the customer acknowledges receipt in an acceptable condition, subject to recorded defects and normal wear and tear.

Customers may be held responsible for damage occurring during the rental period to the extent established under the applicable rental agreement and law.

9. Fuel Policy

The fuel level at the time of handover will be recorded.

The customer must return the vehicle with the agreed fuel level.

Any fuel shortage and applicable disclosed refuelling or service charges may be recovered from the customer in accordance with the booking terms.

10. Traffic Fines, Tolls and Parking

The customer is responsible for tolls, parking charges, traffic fines, e-challans, penalties, and other charges arising from the customer’s use of the vehicle during the rental period.

If a fine or penalty is received by Rent to Ride after the vehicle has been returned, the customer remains responsible for the applicable amount, subject to applicable law.

11. Accidents, Damage and Theft

In the event of an accident, theft, damage, or another incident involving the rented vehicle, the customer must notify Rent to Ride as soon as reasonably possible.

Where appropriate, the customer must cooperate with the police, insurance providers, and other relevant authorities.

Where safe, the customer should take photographs or videos of the incident and the vehicle.

Customers must not arrange major repairs or make admissions of liability on behalf of Rent to Ride without prior approval, except where immediate action is reasonably necessary for safety or to prevent further damage.

Any financial responsibility arising from an incident will be determined in accordance with the applicable rental agreement, insurance policy, and law.

12. Insurance

Any insurance coverage applicable to the vehicle is subject to the terms, conditions, exclusions, and limitations of the relevant insurance policy.

Insurance may not cover every type of damage, loss, or vehicle use.

Any customer responsibility arising under the rental agreement, insurance excess, or an excluded loss will be handled in accordance with the applicable booking terms, insurance policy, and law.

13. Vehicle Breakdown

If the vehicle breaks down or develops a mechanical problem during the rental period, the customer must contact Rent to Ride promptly.

Customers should follow Rent to Ride’s instructions regarding roadside assistance, towing, or repairs.

Unauthorised repairs may not be reimbursed unless emergency action was reasonably necessary for safety or to prevent further damage.

14. Late Return

The vehicle must be returned at the agreed date, time, and location.

Any extension must be approved by Rent to Ride before the agreed return time.

Late-return charges may apply as disclosed during booking.

Repeated or substantial failure to return the vehicle may result in further action in accordance with the rental agreement and applicable law.

15. Cancellation by the Customer

Customers may cancel a booking through the authorised Rent to Ride booking or contact channels.

Unless different cancellation terms are displayed for a particular booking, the following refund policy applies:

48 hours or more before pickup: 75% of the eligible amount paid will be refunded.
Less than 48 hours but at least 24 hours before pickup: 50% of the eligible amount paid will be refunded.
Less than 24 hours before pickup or no-show: The booking may be non-refundable, subject to applicable law.

The security deposit will be handled separately in accordance with the applicable booking terms.

Refund processing times may depend on the payment method and payment service provider.

16. Cancellation by Rent to Ride

Rent to Ride may cancel a booking where reasonably necessary due to:

Vehicle unavailability.
Maintenance or safety concerns.
Failed customer verification.
Invalid or insufficient documentation.
Payment failure.
Suspected fraud or misuse.
Government restrictions.
Circumstances beyond our reasonable control.

Where Rent to Ride cancels a confirmed booking for reasons attributable to Rent to Ride, an applicable refund or alternative arrangement will be provided in accordance with the booking terms and applicable law.

17. Booking Changes and Extensions

Requests to change the vehicle, rental dates, pickup time, or return time are subject to availability and approval by Rent to Ride.

Approved changes may result in additional charges or a revised rental price.

Customers should request changes as early as possible to avoid inconvenience or additional costs.

18. Out-of-State Travel

Customers must obtain prior approval before taking the rented vehicle outside the permitted operating area or state.

Any applicable permits, taxes, tolls, or other authorised travel charges will be the customer’s responsibility unless otherwise agreed in writing.

Customers must comply with all applicable interstate transport and motor vehicle requirements.

19. Smoking Policy

Smoking inside Rent to Ride vehicles is prohibited.

Customers may be liable for reasonable cleaning or restoration costs resulting from smoking or related damage, in accordance with the applicable booking terms.

20. Personal Belongings

Customers are responsible for their personal belongings, valuables, documents, and other property kept inside the vehicle.

Rent to Ride is not responsible for items left behind in the vehicle, except to the extent required by applicable law.

Customers should carefully check the vehicle before returning it.

21. Online Payments

Payments may be processed through third-party payment gateways or financial institutions.

Rent to Ride may use payment and transaction information to confirm bookings, process refunds, and resolve payment disputes.

Third-party payment providers may have their own terms and privacy policies. Customers should review those policies where applicable.

22. Customer Information and Privacy

Rent to Ride may collect and process information reasonably necessary for:

Identity and driving licence verification.
Booking and rental management.
Payment processing.
Customer support and communication.
Vehicle security.
Accident and insurance administration.
Fraud prevention.
Legal and regulatory compliance.
Improving our services and website.

Personal information will be handled in accordance with our Privacy Policy and applicable Indian data-protection and privacy laws.

For further details about the collection, use, storage, and protection of personal information, please refer to the Privacy Policy published on the Rent to Ride website.

23. Website Use

Customers agree not to:

Attempt unauthorised access to the website or its systems.
Interfere with website security or operation.
Submit false, misleading, or fraudulent information.
Use automated systems to abuse bookings or vehicle availability.
Use the website for unlawful purposes.
Attempt to disrupt the website or compromise its functionality.

Rent to Ride reserves the right to take appropriate action in response to misuse of the website, subject to applicable law.

24. Force Majeure

Rent to Ride will not be responsible for delays, cancellations, or service interruptions caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, public emergencies, strikes, accidents, or major infrastructure failures.

Any affected booking will be handled in accordance with the applicable booking terms and law.

25. Limitation of Liability

To the maximum extent permitted by applicable law, Rent to Ride will not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or restricts any liability, remedy, or consumer right that cannot legally be excluded or restricted.

26. Amendments to These Terms

Rent to Ride may update these Terms & Conditions from time to time.

The latest version will be published on our website with the applicable “Last Updated” date.

Changes will apply as permitted by applicable law. Customers should review this page periodically for updates.

27. Governing Law and Jurisdiction

These Terms & Conditions are governed by the applicable laws of India.

Any dispute will be subject to the jurisdiction of the competent courts or authorities as determined under applicable law.

Nothing in these Terms & Conditions limits any statutory consumer rights available to customers.

28. Customer Support and Contact Information

For bookings, cancellations, refunds, complaints, or other assistance, please contact Rent to Ride using the official contact details published on our website.

Business Name: Rent to Ride
Registered Legal Name: Rent to Ride
Registered Address: 1-78, Radha Rani Baidya Road, Shampa Mirza Nagar, South 24 Parganas – 700143, West Bengal, India
Email: support@renttoride.in
Phone: +91 628906 69680
Website: https://renttoride.in/

29. Acceptance of Terms

By accessing the Rent to Ride website, submitting a booking, making a payment, or taking possession of a vehicle, you confirm that you have read, understood, and agreed to these Terms & Conditions and the applicable booking terms.

If you do not agree with these Terms & Conditions, please do not proceed with a booking or use our rental services.

Rent to Ride
Your Journey, Your Drive.