Privacy Policy
Website: https://renttoride.in/
Last Updated: 9 October 2026
1. Introduction
Welcome to Rent to Ride (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.
This Privacy Policy explains how Rent to Ride collects, uses, stores, and protects your information when you visit our website, enquire about our self-drive car rental services, or submit a reservation request.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect the following types of information when you use our website or contact us.
A. Personal Information
When you submit an enquiry or reservation request, we may collect:
Full name
Phone number
Email address, if provided
Pickup address or preferred pickup location
Pickup and return dates
Preferred car or vehicle category
Special requests or additional information you provide
B. Vehicle Rental Information
To process and manage rental enquiries, we may collect additional information necessary to arrange a rental, verify eligibility, communicate rental terms, or comply with applicable legal requirements.
This may include driving licence details, identity verification information, and other documents if required during the rental process.
C. Technical and Usage Information
When you visit our website, certain technical information may be collected automatically by our website infrastructure or service providers, where applicable. This may include:
IP address
Browser type and device information
Pages visited and time spent on the website
Website usage and diagnostic information
Cookies or similar technologies used for website functionality and security
The information collected depends on the website features and services you use.
3. How We Use Your Information
We may use your personal information for the following purposes:
To respond to enquiries about our self-drive car rental services.
To check vehicle availability for your requested dates.
To contact you regarding your reservation request.
To coordinate pickup and return arrangements.
To explain rental prices, deposits, eligibility requirements, and rental conditions.
To provide customer support and resolve complaints.
To verify customer and driver information where required.
To prevent fraud, misuse, and unauthorised activities.
To maintain website functionality, security, and performance.
To comply with applicable laws and legal obligations.
We will use your information only for purposes that are reasonably connected to our services or otherwise permitted by applicable law.
4. Reservation Requests and Communication
Submitting a reservation form on our website does not necessarily mean that your booking has been confirmed.
Our team may contact you using the phone number or other contact details you provide to verify availability, discuss rental requirements, and confirm the applicable terms.
We may communicate with you by phone, SMS, email, or messaging services, where appropriate, in connection with your enquiry or reservation.
Any promotional communications will be sent where permitted by applicable law and, where required, with your consent. You may opt out of promotional messages at any time.
5. Cookies and Website Technologies
Our WordPress website may use cookies or similar technologies to support website functionality, improve security, remember preferences, and understand website performance.
The cookies used may depend on the WordPress configuration, plugins, hosting provider, and any third-party services integrated into the website.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
6. Sharing of Personal Information
We do not sell your personal information to third parties.
We may share relevant information in the following circumstances:
Service providers: With website hosting providers, technical support providers, communication services, or other vendors who help us operate our website and services.
Rental operations: With authorised personnel or service partners involved in processing your enquiry or arranging your rental, where necessary.
Legal requirements: When disclosure is required by applicable law, a court order, a lawful government request, or a competent authority.
Security and fraud prevention: Where reasonably necessary to investigate fraud, protect our rights, or safeguard our customers and business.
Business transfers: In connection with a merger, restructuring, sale, or transfer of business assets, subject to appropriate safeguards and applicable law.
Where third parties process information on our behalf, we take reasonable steps to ensure that the information is handled appropriately.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, maps, payment services, or other external platforms.
If you access a third-party website or service, your information may be governed by that provider’s own privacy policy and terms of service.
Rent to Ride is not responsible for the privacy practices, security, or content of third-party websites that we do not control.
We recommend reviewing the relevant third party’s privacy policy before sharing your personal information.
8. Data Storage and Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, manage enquiries and rentals, maintain business records, resolve disputes, prevent fraud, and meet applicable legal obligations.
The retention period may vary depending on the type of information, the nature of the enquiry or rental, and applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to any lawful retention obligations.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
These measures may include access restrictions, website security tools, appropriate administrative practices, and security features provided by our hosting or service providers.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.
10. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request information about the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on consent.
Raise concerns or complaints regarding the handling of your personal information.
Exercise any other rights available under applicable data protection laws.
To exercise these rights, please contact us using the contact details provided below. We may need to verify your identity before acting on certain requests.
We will respond to legitimate requests in accordance with applicable law.
11. Children’s Privacy
Our website and car rental services are intended for individuals who are legally eligible to rent and drive a vehicle.
We do not knowingly collect personal information from children for independent rental arrangements. If we become aware that personal information has been collected inappropriately from a child, we will take reasonable steps to address the situation in accordance with applicable law.
12. Legal Compliance
We aim to handle personal information in accordance with applicable Indian data protection and information technology laws, including the Digital Personal Data Protection Act, 2023, and the rules and provisions applicable to our operations, as they come into force.
Where required, we will take appropriate steps to comply with applicable requirements concerning consent, data security, individual rights, and grievance handling.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technologies, or legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically to remain informed about how we handle personal information.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details below.
Business Name: Rent to Ride
Phone: +91 628906 69680
Email: support@renttoride.in
Address: 1-78, Radha Rani Baidya Road, Shampa Mirza Nagar, South 24 Parganas – 700143, West Bengal, India
Website: https://renttoride.in/
We will make reasonable efforts to review and respond to privacy-related enquiries in accordance with applicable law.
By using our website, you acknowledge this Privacy Policy and understand how your information may be handled as described above.
